Terms & Conditions

Hire Agreement T&C's

All bookings require a non-refundable deposit to secure the booking, with the balance to be paid at the time of collection. Tents must be collected and returned at the agreed times with Tents Up Top. The hirer must contact us as soon as possible if the agreed times can not be met. Failure to do this will result in the loss of your security deposit. Hire charges will continue to accrue until the tent is returned.

You will be required to present photographic ID, which should be government issued and not expired (for example; driver’s license, passport).

A refundable security deposit of £250.00 will be pre-authorised on your card at the time of collection, this will be refunded on safe return of the undamaged tent.

You should be satisfied prior to leaving Tents Up Top that the tent is in good condition as you will be responsible for any costs incurred for undocumented damage.

Tents must be returned in a clean condition otherwise a £45 cleaning charge will be levied.

The tents have built-in mattresses but the hirer is responsible for supplying any additional bedding that may be required. Mattresses are equipped with removable covers which are regularly cleaned, however, spills or stains to the mattress will result in sacrifice of the full security deposit for replacements.

The hirer is responsible for ensuring they are licenced and insured to carry the hired tent, Tents Up Top & Juice Engineering Ltd are not responsible for persons driving out with the accordance of their driving licence. Hirers shall at all times be responsible for driving their vehicle with the tent in a careful and skilful manner and in accordance with all legal requirements.

The Hirer is responsible for arranging their own insurance whilst the tent is on hire, if they fail to do so they are personally liable up to the full value of the tent as stated overleaf in the event of theft, loss or damage.

The hirer is responsible for returning all accessories issued to them, if any accessories are lost the hirer is liable for the cost of replacement.

The hirer must satisfy themselves that they are aware of any other relevant regulations to be followed. Tents Up Top and Juice Engineering Ltd will not be responsible for any misuse in terms of the highway code, temporary or permanent restrictions that are in force.

The tent must not be taken outside the UK without the written consent of Tents Up Top. The hirer is responsible at all times for the tent and should not part with possession or custody to any other person.

The hirer shall notify Tents Up Top of any change in their address and upon request identify the whereabouts of the tent at any given time. It is the hirer's responsibility to take steps to ensure that the tent is secured from theft.

All accidents, loses and thefts must be reported to the police and Tents Up Top as soon as possible. The hirer must return in person to Tents Up Top to report the accident, theft or loss and must have a crime reference number / incident number. The hirer shall supply such information, drawings and assistance in connection with the accident as Tents Up Top or their insurers may require. The hirer shall not, unless given consent by Tents Up Top carry out any repair to the tent or repair any damaged parts. It will also be the hirers responsibility in the event of an accident or breakdown to ensure that he/she has adequate recovery cover or they will be responsible for all costs incurred recovering the tent.

Under no circumstances will Tents Up Top be liable to make any payments to the hirer in respect of or to indemnify to the hirer against any loss, injury or damage sustained by the hirer or by any third party as a result of the presence or use of the tent or as a result of any defect therein and in taking delivery of the tent the hirer shall be deemed to have satisfied themselves that the tent is in all aspects in proper safe condition. Tents Up Top & Juice Engineering Ltd will not be liable for any contents in or on the tent; therefore the hirer should have adequate insurance to cover this

Prior to leaving the premises of Tents Up Top the hirer should be comfortable with the use of all features/equipment of the tent. They should also satisfy themselves that the tent is securely connected to the vehicle.

If due to unforeseen circumstances eg a tent has not been returned by the previous customer, or having been returned in an unsatisfactory condition, Tents Up Top will endeavour to offer another tent or hire date. In the event of neither being acceptable Tents Up Top & Juice Engineering Ltd will not be responsible for any expenses you may have incurred by booking the hire.

How it Works:

Not everyone has the need to purchase their own roof tent, and we're not all fortunate enough to have the space to store one when it's not in use. That's why we created Tents Up Top, so that everyone can have the chance to enjoy a more comfortable way to get outdoors in North East Scotland.

Our roof tent hire starts with your online booking. The full availability of our roof tents can be viewed on the calendar within the website. Once you have found the type of roof tent for your trip you can then select a hire start date & time and confirm the duration. Hires are organised into 24-hour time slots and due to the need for proper cleaning, installation and checking over of tents we operate a 72-hour minimum hire period and we always block a 2-hour minimum between hires to allow us to service tents properly.

We require the hire to be paid for at the time of booking via the checkout on the website. There is a £250 refundable security deposit on all hires, which is used in part or whole to cover any damage sustained while the roof tent is in your care. The security deposit can either be paid by card online at the time of booking or by cash in person when collecting the roof tent.

On the date of your collection you should arrive at our premises at your chosen start time. We understand that sometimes life happens and you may be delayed but would ask that you contact us giving as much notice as possible. If we can accommodate a late arrival we will also amend your booking to extend the return time although this isn't always possible and we will confirm at the time of collection.

When you arrive you must bring the vehicle that the tent is to be installed on and it should be equipped with suitable roof bars. Our roof tents can be fitted to almost any make and model of roof rack / cross bar, but they do not install directly on to the car's roof:

Before fitting the tent to your car your ID needs to be verified using a government issued (not expired!) photographic ID (Driver's license, passport etc.). If you've not chosen to pay the security deposit online then this requires to be paid in cash.

We will confirm your roof bars are suitable and then proceed to install the tent on to your bars using our forklift and fitting brackets. You should also confirm that you're happy with the installation since you will be responsible for any loss or damage once you leave.

Once installed we will show you how to setup the tent and explain the features of it to you before showing how to stow it for transport. Feel free to ask questions - we're all very patient and want to make sure you have a great time away. The installation and handover normally takes 30-60 minutes.

Your roof tent will have already been checked and cleaned prior to your arrival, but you should also check it over to ensure you're happy.

If you have any problems whatsoever when you're away then you should contact us and we will do what we can to rectify.

On return, you should proceed to our premises (same address as collection) within the booked time. Life happens, so if you are going to be delayed please get in touch with as much notice as possible and we will see what we can do to accommodate. Unfortunately late returns will incur an additional 24-hour hire charge and hire charges will continue to accrue on a daily basis until the roof tent is returned per the T&C's.

One of us will be on-site to meet you where upon we will remove the roof tent from your vehicle. You should let us know about any problems / damage etc at drop-off. If you have paid the security deposit by card online, then you are free to leave as deposits will be refunded within 3-5 working days back to the original payment card once we have checked and cleaned the tent. If you have paid the security deposit in cash then we will check the roof tent over (this includes unfolding and checking the interior) for damage and then refund your deposit in cash. The drop-off process normally takes us 15 minutes if you've paid the deposit online but 30-60 minutes if you have paid in cash.

FAQs:

Here are some of our frequently asked questions:

Will your roof tents fit my car?
- This is both easy and hard to answer. The roof tents will securely affix to pretty much any kind of cross bar / roof rack using U-brackets and lock nuts. However, they will not fit on to cars equipped with only roof rails or gutters - you must supply a roof bar (Thule or similar) for the tent to fix to. If you're at all unsure then please get in touch and send us a photo and we can confirm before booking.
Do you rent roof bars too?
- No. Although we do have a small selection of Thule roof bars and fitting kits. It is by no means an exhaustive stock but we will do our best to get you out there. Contact us before booking and we'll check to see if we have something that will fit.
Where can I go with my roof tent?
- Anywhere in the UK! We can give you some itinerary ideas if you're looking for some inspiration. You should familiarise yourself with local laws and restrictions on wild camping / where you can and can't take motor vehicles as both will apply to roof tents.
Is there anything I can't do with the roof tent?
- Yes. We ask that hirers do not smoke, eat, drink or have pets in the roof tents which is for the benefit of the next hirer. If roof tents are returned to us in a poor state of cleanliness we will deduct a cleaning surcharge from your security deposit. You also should not take our tents anywhere or do anything with or in them that is illegal, immoral or which could otherwise negatively impact the reputation of Tents Up Top.
What's included in the hire?
- We will supply the tent and facilitate the installation and removal at the start & end of the hire period. The tents all have built-in foam mattresses with removable covers which are washed frequently. You will need to supply the vehicle with suitable bars / rack, bedding inc. pillows and anything else you might need to go camping. All of the tents come with extendable ladders for getting in and & out.